1. INTRODUCTION
Welcome to PIKOMI — Cute Things ♥ Big Smiles!
At PIKOMI, we aim to make your shopping experience enjoyable, convenient, and reliable. From cute stationery and playful toys to delightful gifts and everyday essentials, we take care to ensure that your orders are prepared and shipped with attention.
This Shipping Policy explains our delivery coverage, shipping charges, order processing, estimated delivery times, and how we handle shipping-related enquiries.
2. SHIPPING COVERAGE
Delivery Across India
PIKOMI currently offers shipping within India only.
We aim to deliver to locations across India, subject to courier service availability and delivery restrictions in certain areas.
Delivery availability is determined by the shipping address entered during checkout. Some locations may not be serviceable by our delivery partners.
At present, we do not offer international shipping.
3. SHIPPING CHARGES
Flat Rate Delivery
A standard shipping charge of ₹75 per order applies to eligible deliveries within India.
The applicable shipping charge will be displayed during checkout before you confirm your purchase.
Shipping charges may be updated in the future. Any changes will be reflected on our website or during checkout.
4. ORDER PROCESSING AND DISPATCH
Once your order has been successfully placed and confirmed, our team will begin preparing it for dispatch.
Order processing may include:
Verifying the order and payment status.
Confirming product availability.
Preparing and securely packing the products.
Arranging shipment through an available courier service.
Processing and dispatch times may vary depending on product availability, order volume, weekends, public holidays, and operational circumstances.
Once your order has been dispatched, relevant shipping information may be communicated through the contact details provided during checkout.
5. ESTIMATED DELIVERY TIMES
Delivery times depend on the destination, courier availability, order processing requirements, and other logistical factors.
The estimated delivery period may vary depending on your location within India.
Please note:
Delivery estimates are indicative and not guaranteed unless expressly stated.
Remote or less accessible locations may require additional delivery time.
Weekends, public holidays, severe weather, transportation disruptions, or courier delays may affect delivery schedules.
Orders containing multiple products may require additional processing time.
We aim to ensure that orders reach customers as promptly as reasonably possible.
6. COURIER AND DELIVERY SERVICES
PIKOMI may use third-party courier and logistics providers to fulfil customer orders.
The courier service used for an order may depend on the delivery location, shipment size, product characteristics, and service availability.
Once an order has been handed over to a courier partner, delivery will be carried out according to the applicable shipping arrangements.
We will assist customers with delivery-related enquiries and work with the relevant service provider where necessary.
7. ORDER TRACKING
Where tracking information is available from the courier provider, it may be shared with you after dispatch.
Tracking information may include:
Courier or logistics provider details.
Shipment tracking number.
Tracking link or delivery status updates.
Please allow some time for the courier provider’s tracking system to reflect shipment updates.
If you have not received tracking information or need assistance with your order status, you may contact PIKOMI with your order number.
8. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITIES
Customers are requested to provide accurate and complete shipping details during checkout.
Please ensure that your delivery information includes:
Recipient’s full name.
Complete delivery address.
Correct PIN code.
Active contact number.
Any additional address details needed for successful delivery.
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
Address changes may not be possible once the order has been dispatched.
9. MISSED OR UNSUCCESSFUL DELIVERY ATTEMPTS
If a delivery attempt is unsuccessful, the courier provider may attempt redelivery or contact the recipient for further instructions, depending on its procedures.
Delivery may be unsuccessful due to reasons such as:
Incorrect or incomplete shipping address.
Recipient unavailable at the time of delivery.
Unreachable contact number.
Location or courier service restrictions.
Other circumstances affecting delivery.
If a shipment is returned to PIKOMI after unsuccessful delivery attempts, we will review the circumstances and inform you of the available options.
Any applicable redelivery charges will be communicated before a new shipment is arranged, subject to applicable law.
10. DELAYED OR MISSING SHIPMENTS
Although we aim to provide reliable delivery services, delays may occasionally occur.
Possible reasons include courier disruptions, weather conditions, transportation issues, high shipment volumes, or incorrect delivery information.
If your order is significantly delayed or appears to be missing, please contact us with your order number.
We will review the shipment information, coordinate with the relevant courier provider where necessary, and assist in resolving the issue.
Any refund, replacement, or other remedy will be handled in accordance with applicable consumer protection requirements and our Refund and Return Policy.
11. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact PIKOMI as soon as possible after delivery.
We request that such issues be reported within 48 hours of delivery, where possible, to help us investigate promptly.
Please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging, where relevant.
An unboxing video, if available.
An unboxing video may help with verification but is not an absolute requirement for submitting a request.
All eligible claims will be reviewed in accordance with our Refund and Return Policy and applicable consumer protection laws.
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact PIKOMI as soon as possible after placing it.
Cancellation requests are subject to the order’s processing and dispatch status.
Orders that have already been dispatched may not be eligible for cancellation before delivery. In such cases, the applicable return or refund process may apply.
Where a cancellation is accepted, any eligible refund will be handled according to our Refund and Return Policy.
13. SHIPPING RESTRICTIONS
Certain products or delivery locations may be subject to additional shipping restrictions because of product characteristics, courier limitations, or applicable regulations.
If an order cannot be fulfilled due to a shipping restriction or an unavailable delivery service, we will contact you to discuss the available options, including an appropriate refund where applicable.
14. STANDARD SHIPPING
Standard Shipping
Processing Time: 4-5 working days.
Estimated Delivery Time: Your order is expected to arrive within 7 to 14 business days from the dispatch date.
Tracking Details Refresh: Tracking information will be updated within 3-6 business days.
15. CONTACT US
For questions regarding shipping charges, order dispatch, delivery status, or shipment-related concerns, please contact PIKOMI.
Website: www.pikomi.com
Customer Support Email: info@pikomi.com
Phone / WhatsApp: (+91) 9048691111
Please include your order number when contacting us about an existing purchase.
16. CHANGES TO THIS SHIPPING POLICY
PIKOMI may update this Shipping Policy to reflect changes in delivery coverage, courier arrangements, shipping charges, operational procedures, or applicable legal requirements.
Any revised policy will be published on this page with an updated revision date.
We encourage customers to review this policy periodically for the latest shipping information.
Thank you for shopping with PIKOMI — Cute Things ♥ Big Smiles! 💗