FAQ – Pikomi Store

1. What products can I find at PIKOMI?

Discover a delightful collection of kawaii stationery, playful toys, cute gifts, fun accessories, and much more! At PIKOMI, it’s all about cute things and big smiles.

2. How can I place an order?

Simply browse our collection, choose your favourites, add them to your cart, and proceed to checkout. Enter your delivery details and complete your purchase using an available payment method.

3. What payment methods do you accept?

We offer convenient payment options to make your shopping experience easy. All available payment methods will be displayed at checkout.

4. Can I cancel my order or change my delivery address?

Please contact us as soon as possible after placing your order. Cancellations and address changes depend on the processing and dispatch status and may not be possible once the order has shipped.

5. What if I receive a damaged, defective, or incorrect product?

Please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs of the issue. Our team will review your request in accordance with our Refund and Return Policy.

6. How long will my order take to arrive, and can I track it?

Delivery times vary depending on your location and courier service. Tracking details may be shared once your order is dispatched, where available. For more information, please refer to our Shipping Policy.

7. Will I receive an order confirmation?

Yes! Once your order is successfully placed, a confirmation email will normally be sent to your registered email address. If you don’t receive it, please check your spam folder or contact us for assistance.

8. Do you deliver across India, and what are the shipping charges?

Yes! We deliver across India, subject to courier availability. A flat shipping charge of ₹75 per order applies to eligible deliveries. Currently, we do not offer international shipping.

9. Do I need to create an account to shop at PIKOMI?

You can shop using the checkout options available on our website. If guest checkout is available, you can place your order without creating an account. Creating an account, where offered, makes it easier to manage your details and view your order history.

10. How can I contact PIKOMI for assistance?

We’re always happy to help! Visit our Contact Us page for product enquiries, order-related questions, or any other assistance you may need.

Shipping Policy

Everything you need to know about delivery charges, shipping timelines, and order tracking.

Refund & Return Policy

Learn about eligible returns, replacements, and refunds to enjoy a worry-free shopping experience.

Privacy Policy

Your privacy matters to us! Discover how we collect, use, and protect your personal information.

Got Questions? We’ve Got Answers!