1. INTRODUCTION
Welcome to PIKOMI — Cute Things ♥ Big Smiles.
At PIKOMI, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our products, place an order, create an account, or contact us.
By using our website, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable laws.
2. INFORMATION WE COLLECT
We may collect the following types of information when you use our website.
2.1 Personal Information
When you place an order, create an account, or contact us, we may collect:
- Name: To identify you and process your enquiries or orders.
- Contact details: Such as your email address and phone number, to communicate with you about your purchases and enquiries.
- Billing and shipping addresses: To process payments where applicable, deliver orders, and manage order-related matters.
- Account information: Such as your username and account-related details, if you register on our website.
- Communication details: Information you provide through our contact forms, emails, product reviews, or other communications with us.
Please provide only accurate information necessary for the relevant transaction or enquiry.
2.2 Order and Purchase Information
When you place an order, we may collect and retain information such as:
- Products purchased and order quantities.
- Order number, date, and status.
- Billing and delivery details.
- Selected payment and shipping methods.
- Payment status and relevant transaction references.
- Refund, cancellation, return, and customer support records, where applicable.
We use this information to process and fulfil orders, communicate order updates, provide customer support, and maintain appropriate business records.
2.3 Payment Information
Payments are processed using the payment methods and payment service providers made available at checkout.
Depending on the payment method, the relevant provider may collect and process payment information under its own privacy policy and terms. PIKOMI may receive transaction references, payment confirmations, payment status, and other information needed to manage your order.
The information handled by a payment provider depends on the payment method you choose. Please review the relevant provider’s privacy policy when using its services.
2.4 Technical and Usage Information
When you visit our website, certain technical information may be collected by our website, hosting provider, or security services. This may include:
- IP address.
- Browser type and device information.
- Pages visited and website activity.
- Date and time of access.
- Technical logs relating to errors, security, and website performance.
We may use this information to maintain website functionality, troubleshoot technical issues, protect against suspicious activity, and improve our services where applicable.
3. HOW WE USE YOUR INFORMATION
We use personal information for purposes including:
- Processing, confirming, and fulfilling orders.
- Arranging delivery and communicating relevant shipping updates.
- Responding to enquiries and providing customer support.
- Managing customer accounts and order histories.
- Processing cancellations, returns, refunds, and payment-related queries, where applicable.
- Maintaining website security and preventing fraud or misuse.
- Maintaining business, accounting, tax, and transaction records.
- Improving website functionality and the shopping experience.
- Sending promotional communications where applicable and where permitted by law.
We do not sell customers’ personal information. We use and share information as reasonably necessary to operate our store, fulfil your requests, meet legal obligations, and protect our legitimate interests, subject to applicable law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to provide essential website functions and improve your shopping experience.
Cookies may be used to:
- Keep track of items in your shopping cart.
- Maintain checkout and shopping sessions.
- Remember relevant website or account preferences.
- Support login and account functionality.
- Help protect the website and maintain security.
- Support analytics or other features if such services are enabled.
Some cookies are necessary for the website and shopping cart to function correctly. Other cookies may depend on the plugins, integrations, and services enabled on our website.
You can manage cookies through your browser settings. Blocking certain cookies may affect the shopping cart, checkout, login, or other website features.
5. PRODUCT REVIEWS, COMMENTS, AND UPLOADED CONTENT
If you submit a product review, comment, or other content, we may collect the information you provide, along with relevant technical details used for moderation, security, or spam prevention.
Information you choose to publish publicly, such as a product review or comment, may be visible to other website visitors.
If the website permits you to upload images or other files, avoid including unnecessary personal or sensitive information in those files.
We may remove content that violates our website rules or applicable law.
6. CONTACT FORMS AND CUSTOMER COMMUNICATIONS
If you contact PIKOMI through our contact form, email, or other available communication channels, we may collect the details you submit, including your name, email address, phone number, enquiry type, order reference, and message.
We use this information to respond to your enquiry, assist with your purchase, and maintain relevant customer support records.
Please do not submit passwords, complete payment card details, or other sensitive information through ordinary contact forms or email.
7. SHARING YOUR INFORMATION
We may share relevant information with third parties when necessary to operate our store or provide our services. These parties may include:
- Payment service providers: To process payments and confirm transactions.
- Shipping and delivery providers: To deliver purchases and manage delivery-related requests.
- Website hosting and technical service providers: To host, maintain, secure, and support our website.
- Security and spam-prevention services: To protect the website and reduce fraudulent or abusive activity.
- Other service providers: Where necessary to support customer communications, website functionality, or services you request.
We may also disclose information where required by law, to respond to lawful requests, to protect our rights, or to address fraud, security, or other serious concerns.
We do not authorise service providers receiving information on our behalf to use it for purposes outside their permitted services and applicable agreements.
8. THIRD-PARTY SERVICES AND EXTERNAL LINKS
Our website may use third-party services or contain links to external websites. These services may include payment gateways, delivery-related services, embedded content, or other integrations.
Third-party services operate under their own privacy policies and practices. When you interact with an external service or website, its handling of your information is governed by its applicable terms and privacy policy.
We encourage you to review those policies before providing personal information to third parties.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention may depend on the type of information and the reason it was collected. For example:
- Order records: May be retained for order fulfilment, customer support, accounting, tax, dispute resolution, fraud prevention, and legal compliance.
- Customer accounts: May be retained while the account is active and as necessary for related business or legal purposes.
- Contact enquiries: May be retained for as long as needed to respond, resolve the enquiry, and maintain relevant records.
- Product reviews and comments: May remain published until removed by us or handled in response to an appropriate request, subject to applicable requirements.
- Technical and security logs: May be retained for a period appropriate to security, troubleshooting, and operational needs.
When information is no longer required, we may delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention practices.
10. DATA SECURITY
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by our website.
You should keep your account credentials confidential and contact us if you believe your account or personal information has been compromised.
11. INTERNATIONAL PROCESSING OF INFORMATION
Our website may use hosting, payment, delivery, or other service providers that process information in different locations.
Depending on the services used and where those providers operate, your information may be processed or stored outside your country of residence. Such processing is subject to applicable legal requirements and relevant service arrangements.
12. YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, where permitted.
- Request information about how your personal information is used.
- Withdraw consent where processing is based on consent, subject to applicable requirements.
- Opt out of promotional communications where such communications are provided.
Some information may need to be retained for legal, accounting, security, or other legitimate purposes.
To exercise a privacy right or raise a concern, contact us using the details in Section 15. We may need to verify your identity before acting on a request.
13. CHILDREN’S PRIVACY
Our website is an online shopping service for customers and visitors. We do not knowingly seek to collect personal information from children where doing so would be unlawful.
Where a child’s personal information requires parental or guardian authorisation under applicable law, the relevant requirements must be followed.
If you believe a child has provided personal information to us in circumstances that require action, please contact us so that we can review the matter.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, services, data practices, or legal requirements.
Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
15. CONTACT US
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact PIKOMI:
Website: www.pikomi.com
Email: info@pikomi.com
Phone: +91 9048691111
We will review privacy-related enquiries and respond as appropriate under applicable law.