1. INTRODUCTION
Welcome to PIKOMI — Cute Things ♥ Big Smiles!
These Terms of Service govern your access to and use of the PIKOMI website, including browsing products, placing orders, creating customer accounts where available, and using our online shopping services.
By accessing or using our website, you agree to these Terms of Service, subject to applicable laws. If you do not agree with these terms, please discontinue using the website.
We encourage you to read these terms carefully before making a purchase.
2. USE OF OUR WEBSITE
2.1 Eligibility
Customers must have the legal capacity to enter into a purchase agreement under applicable Indian laws. Where parental or guardian consent is required, purchases should be made with appropriate authorisation.
2.2 Customer Accounts
Certain website features may allow customers to create an account.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly if you suspect unauthorised access.
Customers are requested to provide accurate and up-to-date information when creating an account or placing an order.
2.3 Acceptable Use
By using our website, you agree not to:
Engage in fraudulent, unlawful, or misleading activities.
Provide false or intentionally inaccurate order information.
Attempt to gain unauthorised access to our website or customer accounts.
Interfere with website security, functionality, or performance.
Misuse website content, product information, or other materials in violation of applicable laws.
We may take reasonable steps to protect our website, customers, and services against misuse.
3. PRODUCTS AND AVAILABILITY
3.1 Product Information
PIKOMI offers a collection of kawaii stationery, toys, gifts, accessories, and other everyday products.
We aim to provide accurate product descriptions, images, specifications, prices, and availability information.
Product colours and appearance may vary slightly depending on photography, lighting, and individual screen settings.
However, customers remain entitled to applicable remedies where products are defective, incorrect, or materially different from their descriptions.
3.2 Product Availability
All products are subject to availability.
In certain circumstances, a product may become unavailable after an order is placed due to inventory updates or other operational reasons.
If we are unable to fulfil an order, we will contact the customer to discuss the available options, including a refund where applicable.
3.3 Product Pricing
Product prices are displayed on our website in Indian Rupees (INR).
Prices and promotional offers may change from time to time. Any applicable shipping charges and other amounts will be displayed during checkout before an order is confirmed.
We aim to maintain accurate pricing information. If a significant pricing error is identified, we will contact the affected customer to explain the issue and discuss an appropriate resolution in accordance with applicable law.
4. ORDERS AND PURCHASES
4.1 Placing an Order
Customers can browse available products, add selected items to their shopping cart, and proceed through the checkout process.
Before placing an order, customers should review their selected products, quantities, delivery information, and total payable amount.
4.2 Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
Order confirmation acknowledges receipt of the order but does not guarantee fulfilment where payment verification, product availability, or other legitimate processing requirements remain outstanding.
4.3 Order Modifications and Cancellations
Customers who wish to modify or cancel an order should contact PIKOMI as soon as possible.
Requests will be reviewed based on the order’s processing and dispatch status.
Orders that have already been dispatched may not be eligible for cancellation before delivery. Any applicable cancellation, refund, or return rights will be handled according to our Refund and Return Policy and applicable consumer protection laws.
5. PAYMENT AND BILLING
5.1 Accepted Payment Methods
PIKOMI accepts the payment methods displayed during checkout.
Available payment options may vary depending on the payment services enabled on our website.
Customers are responsible for selecting an available payment method and completing the applicable payment process.
5.2 Payment Processing
Online payments, where available, are handled through the relevant payment service providers.
Payment transactions may be subject to the terms, verification procedures, and privacy practices of the respective payment providers.
5.3 Billing Information
Customers agree to provide accurate and complete billing information when placing an order.
Incorrect or incomplete information may result in payment verification issues or delays in processing an order.
6. SHIPPING AND DELIVERY
PIKOMI currently offers delivery within India, subject to courier service availability and location-specific restrictions.
A standard shipping charge of ₹75 per order applies to eligible deliveries, as displayed during checkout.
Delivery timelines may vary depending on product availability, order processing, destination, and courier operations.
For further information about shipping charges, dispatch, delivery, and order tracking, please refer to our Shipping Policy.
7. RETURNS, REPLACEMENTS AND REFUNDS
We aim to provide customers with products that match their orders and advertised descriptions.
If a customer receives a damaged, defective, incorrect, or otherwise problematic product, they may contact PIKOMI to request assistance.
We request that customers report such issues as soon as possible, preferably within 48 hours of delivery, to help us investigate promptly.
Eligibility for returns, replacements, and refunds will be assessed according to our Refund and Return Policy and applicable consumer protection laws.
Nothing in these Terms of Service is intended to restrict statutory consumer rights.
8. PRIVACY AND DATA PROTECTION
We respect the privacy of our customers and aim to handle personal information responsibly.
Personal information collected through our website may be used for order processing, payment-related activities, shipping, customer support, website operations, and other purposes described in our Privacy Policy.
For more information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.
9. INTELLECTUAL PROPERTY
The PIKOMI name, branding, website design elements, original content, graphics, and other materials owned by PIKOMI are protected by applicable intellectual property laws.
Certain product images, trademarks, brand names, or other materials may belong to their respective owners.
Users may browse and use website content for personal, non-commercial shopping purposes.
Unauthorised reproduction, distribution, modification, or commercial use of protected website materials is not permitted without the appropriate permission or legal authorisation.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to external websites or use third-party services, including payment processors, delivery providers, and other service integrations.
These third parties may operate under their own terms and privacy policies.
PIKOMI is not responsible for the independent content or practices of external websites that are not under our control.
However, the use of third-party services does not remove any legal obligations or responsibilities that PIKOMI may have toward its customers.
11. WEBSITE AVAILABILITY
We aim to maintain a reliable and accessible online shopping experience.
However, website functionality may occasionally be affected by maintenance, technical issues, hosting interruptions, or circumstances beyond our reasonable control.
We may update, maintain, or temporarily restrict certain website features when reasonably necessary.
Any such action will be subject to applicable legal obligations and customer rights.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, PIKOMI will not be responsible for losses arising solely from circumstances beyond our reasonable control or from misuse of the website by users.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, including applicable consumer protection obligations.
Customers retain all rights and remedies available under applicable law.
13. SUSPENSION OR RESTRICTION OF ACCESS
We may restrict or suspend access to website features or customer accounts where reasonably necessary to address suspected fraud, security concerns, unlawful activity, or serious violations of these Terms of Service.
Any such action will be taken in accordance with applicable laws and will not remove valid customer rights relating to existing purchases.
14. GOVERNING LAW
These Terms of Service are governed by the applicable laws of India.
Any disputes arising from the use of our website or purchases made through PIKOMI will be handled in accordance with applicable Indian laws, including relevant consumer protection provisions.
Nothing in these terms limits a customer’s right to seek remedies through the appropriate legal or consumer grievance mechanisms.
15. CHANGES TO THESE TERMS
PIKOMI may update these Terms of Service from time to time to reflect changes in our products, website functionality, operational procedures, or applicable legal requirements.
Updated terms will be published on this page with a revised update date.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retrospectively remove rights that customers have already acquired under applicable law.
16. CONTACT INFORMATION
For questions regarding these Terms of Service, orders, payments, deliveries, or other shopping-related enquiries, please contact PIKOMI.
Website: www.pikomi.com
Email: info@pikomi.com
Phone: +91 9048691111
We will review your enquiry and assist you as appropriate.
Thank you for choosing PIKOMI — Cute Things ♥ Big Smiles! 💗