1. OVERVIEW
At PIKOMI, we want you to enjoy a happy and smooth shopping experience. We take care to prepare and dispatch orders correctly and aim to ensure that the products you receive meet the descriptions provided on our website.
This Refund and Return Policy explains how to request assistance if you receive a damaged, defective, incorrect, or otherwise problematic product.
Please read this policy before placing an order. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
2. ELIGIBILITY FOR RETURNS
We review return and refund requests based on the nature of the issue, the condition of the product, the details of the order, and applicable consumer protection requirements.
You may request a return, replacement, or refund if:
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The product arrives damaged during transit.
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The product is defective or does not function as intended.
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You receive a product different from the one you ordered.
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The product materially differs from its description or advertised specifications.
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Your order has another qualifying issue under this policy or applicable law.
We generally do not accept returns for change of mind or incorrect product selection by the customer, unless otherwise stated on the product page or required by applicable law.
Minor differences in colour or appearance caused by screen settings, lighting, or photography may occur. However, this does not exclude a remedy where a product materially differs from its advertised description.
3. REPORTING A RETURN OR REFUND REQUEST
Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
To process your request, you must provide an unboxing video recorded from the moment the sealed package is opened. The video should clearly show the package, the opening process, and the product inside without any cuts or edits.
Unfortunately, claims submitted without a complete unboxing video cannot be accepted, as it is required to verify transit damage or shipping issues.
If your claim is verified, we will arrange a suitable resolution, such as a replacement or another appropriate solution.
4. HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement, or refund:
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Contact us through our website’s Contact Us page or the customer support details provided below.
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Include your order number and a clear explanation of the issue.
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Attach relevant photographs or other supporting evidence, where available.
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Allow our team to review your request and contact you with the next steps.
Please do not send a product back without first contacting us and receiving return instructions. This helps us identify your order and ensure that the product is returned to the correct location.
5. REPLACEMENTS AND REFUNDS
Once we have reviewed your request, we will determine the appropriate resolution based on the issue, product availability, order details, and applicable consumer protection requirements.
Depending on the circumstances, the available resolution may include:
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Replacement: A replacement may be arranged when appropriate and the product is available.
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Refund: A refund may be provided where approved or required, including when a suitable replacement is unavailable.
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Another appropriate resolution: We may discuss an alternative resolution with you where suitable and permitted by law.
Where a product is confirmed to be damaged, defective, incorrect, or otherwise eligible for a remedy, we will handle the request in accordance with applicable consumer protection requirements.
6. REFUND PROCESSING TIME
Once a refund has been approved, we will initiate the refund through the applicable payment method or another agreed method where appropriate.
We aim to initiate approved refunds within 5–7 business days, subject to verification, the payment method, and any necessary processing requirements.
The time taken for the funds to appear in your account may depend on your bank, payment gateway, card issuer, or other payment service provider.
You will be informed of the refund status where appropriate.
7. LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but the funds have not appeared in your account:
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Check your bank account or payment account again.
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Contact your card issuer or payment service provider, if applicable, to confirm whether the refund is still being processed.
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Contact your bank if further clarification is required.
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If the refund remains unresolved, contact PIKOMI with your order number and refund reference, if available.
We will review the information available to us and assist with the refund enquiry.
8. RETURN SHIPPING AND PICKUP
Where a return is accepted because a product is damaged, defective, incorrect, or affected by an issue attributable to PIKOMI or its fulfilment process, we will communicate the applicable return arrangements and any shipping costs before proceeding.
Where return pickup is available, we may arrange a pickup according to the circumstances and service availability.
If pickup is unavailable in your location, we will provide instructions for returning the product and clarify any applicable shipping-cost arrangements.
For returns requested for reasons other than a product issue, shipping costs and eligibility will depend on the applicable return arrangement and any information provided on the product page.
Please keep the return shipment details or tracking information until the matter is resolved.
9. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible and provide your order number.
Cancellation may depend on whether the order has already been processed, packed, or dispatched. We will inform you of the available options based on the current order status and applicable requirements.
If an order has already been dispatched, a cancellation may no longer be possible. In such cases, any subsequent request will be handled under this policy and applicable consumer protection requirements.
Where a cancellation and refund are accepted, the refund will be processed using the applicable refund procedure.
10. SALE ITEMS AND SPECIAL PRODUCTS
Discounted products and promotional items are subject to the terms stated on their respective product pages and any applicable promotion conditions.
A product being offered at a discounted price does not remove any consumer rights that apply when the product is defective, incorrect, misdescribed, or otherwise eligible for a remedy under applicable law.
Any product-specific return restrictions will be communicated where relevant and applied subject to applicable legal requirements.
11. GIFT ORDERS
If you received a product as a gift and need to report damage, a defect, or another qualifying issue, please contact us with the available order details.
We may need the original order number or details from the purchaser to verify the transaction and arrange an appropriate resolution.
Any refund will generally be handled through the original purchaser or original payment method, where applicable, unless another arrangement is appropriate and permitted.
12. VERIFICATION AND FAIR USE
We may review the details of a return or refund request to establish the nature of the issue and determine an appropriate resolution.
We may request reasonable supporting information, including photographs, product details, packaging information, or other evidence relevant to the request.
Requests involving suspected fraud, misuse, or inconsistent information may require additional verification. Any decision will be made in accordance with the circumstances and applicable law.
This section does not remove any consumer rights or remedies available under applicable law.
13. CONTACT US
If you have questions about returns, replacements, refunds, or an existing order, please contact PIKOMI.
Website: www.pikomi.com
Customer Support Email: info@pikomi.com
Phone or WhatsApp: (+91) 9048691111
Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.
14. POLICY UPDATES
We may update this Refund and Return Policy when our procedures, services, or applicable legal requirements change.
Any updated version will be published on this page with a revised update date. We encourage customers to review the policy periodically.